All Western Sky Contracted Members: Important Update

March 26th, 2020

All Western Sky Contracted Members: Important Update

Humana COVID-19 Provider Message 031220

 

IMPORTANT UPDATE

 

March 25, 2020

 

Valued Western Sky Providers,

As an integral partner of Western Sky, we want to keep you updated with the latest information around the novel

coronavirus and its resulting illness COVID-19. We appreciate your partnership during this time of great need as

we focus on our shared goal of delivering quality, accessible, and affordable healthcare to our members.

Western Sky is closely monitoring and following all guidance from the Centers for Medicare and Medicaid

(CMS) as it is released to ensure we can quickly address and support the prevention, screening, and treatment of

COVID-19. As of March 25, 2020, the following below can be used to bill for services related to COVID-19 testing.

HCPCS Codes for COVID-19 Testing Services

• Western Sky is asking that all COVID-19 related claims have the phrase ‘COVID-19’ in box 23 on

CMS1500 forms, in place of the authorization number. This will be used for tracking and to allow for

quicker processing.

• Starting April 1st, 2020, providers performing the COVID-19 test can begin billing Western Sky for

services that occurred after February 4, 2020, using the following newly created HCPCS codes:

o U0001 – For CDC developed tests only – 2019-nCoV Real-Time RT-PCR Diagnostic Panel.

o U0002 – For all other commercially available tests – 2019-nCoV Real-Time RT-PCR Diagnostic

Panel.

o Code (87635) effective March 13, 2020 and issued as “the industry standard for reporting of

novel coronavirus tests across the nation’s health care system.”

o Please note: It is not yet clear if CMS will rescind the more general HCPCS Code U0002 for

non-CDC laboratory tests that the Medicare claims processing system is scheduled to begin

accepting starting April 1, 2020.

• All cost share (co-pay, coinsurance, and deductible) will be waived across all products for any claim

billed with the new COVID-19 testing codes.

• Western Sky has configured its systems to apply $0 member liability for those claims submitted utilizing

these new COVID-19 testing codes.

• In addition to cost share, authorization requirements will be waived for any claim that is received with

these specified codes.

• Providers billing with these codes will not be limited by provider type and can be both participating and

non-participating.

• Adjudication of claims is currently planned for the first week of April 2020.

 

Reimbursement Rates for COVID-19 Testing Services for ALL Provider Types

• Western Sky is complying with the rates published on March 12, 2020 by CMS for Medicare:

o U0001 = $35.91

o U0002 = $51.31

• Western Sky is complying with the rates published on March 18, 2020 by HSD for Medicaid:

o U0001 = $35.92

o U0002 = $51.33

• Western Sky will reimburse Code 87635 at the published rate for U0002 until such time as a rate is

published for 87635.

• Any additional rates will be determined by further CMS and/or state-specific guidance and communicated

when available.

 

Again, we thank you for your commitment to the care and wellbeing of our members, as well as to the

communities we share. Please don’t hesitate to reach out to Provider Services at 1-844-738-5019 with any

questions you may have.

 

Sincerely,

Western Sky Provider Relations

5300 Homestead Rd NE

Albuquerque, NM 87110

WesternSkyCommunityCare.com

 

 

About Western Sky Community Care

Established to deliver quality healthcare in the state of New Mexico through local, regional and community-based resources, Western Sky Community Care is a Managed Care Organization and subsidiary of Centene Corporation (Centene). Western Sky Community Care exists to improve the health of its beneficiaries through focused, compassionate and coordinated care. Our approach is based on the core belief that quality healthcare is best delivered locally. Learn More

Western Sky Community Care | 1-844-738-5019 TDD/TTY 771 | 5300 Homestead Rd NE, ABQ NM | westernskycommunitycare.com

 

All Western Sky D-SNP Members: Telehealth Information from Provider Billing Manual

 

Telehealth information in Western Sky provider billing manual.  See snap shot and link to manual below. This applies to D-SNP plan

 

https://www.westernskycommunitycare.com/content/dam/centene/newmexico/Medicaid/PDFs/Billing%20Manual%20WSCC%20Draft%2011-5-2019.pdf

 

 

All UHC Contracted Members: A COVID-19 Update from United Healthcare’s Chief Medical Officer

 

If you are unable to read this message or see the images, view it online.

 

 

 

 

 

 

 

 

A COVID-19 Update from UnitedHealthcare’s Chief Medical Officer

 

 

We understand that it’s a confusing time. Right now, you need all the resources and information you can get. We’re working to keep you updated so you can focus on keeping the country healthy and safe.

First and Foremost, Thank You
As the people on the front lines of COVID-19, we appreciate your efforts to fight this virus. To all health care professionals who are caring for sick patients and working around the clock to help find solutions – thank you for all you’re doing.

Expanding Access to Care and Resources
Here are key things to know, along with links, so you can get more information:

  • Reduced prior authorization requirements: The changes affect transfers to a post-acute care setting and when members transfer to a new provider. In addition to what we announced in the press release, we are suspending review for site of service for the surgical codes listed here until April 30, 2020. LEARN MORE >>
  • No cost share for COVID-19 testing and testing related visits: In addition to covering the test itself for our members, we’re waiving their copays, coinsurance and deductibles for COVID-19 testing related visits, whether the care is received in a physician’s office, an urgent care center, a telehealth visit or an emergency department. LEARN MORE >>
  • Expanded provider telehealth access: Through June 18, 2020, eligible medical care providers who have the ability and want to connect with their patient through synchronous virtual care (live video-conferencing) can do so. Benefits will be processed in accordance with the member’s plan. LEARN MORE >>
  • Updated diagnosis and laboratory codes: CMS and CDC guidance as well as input from the American Medical Association has helped inform all of our new coding requirements. LEARN MORE >>
Keeping You Informed
This is just the beginning. We’re continuing to work with and follow all guidance and protocols issued by the Centers for Disease Control and Prevention (CDC), Centers for Medicare & Medicaid Services (CMS), state legislatures and local public health departments regarding COVID-19. We’ll update our COVID-19 website as we receive new information and guidance.

Sincerely,

Anne Boland Docimo, M.D.
Chief Medical Officer, UnitedHealthcare

PCA-1-20-00849-MarComm-EM_03202020_8pmCST

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All Humana Contracted Members: COVID-19 Provider Message (see attachment)

 

Attached is some information about how Humana is working with provider partners for the COVID 19 issues. Additionally, I would encourage you indicate to your IPA members to use the link below as this it is updated daily with vital information.

 

Humana.com/provider/coronavirus

 

Take Care,

 

Julian Maestas

Provider Contracting Executive | Network Operations

 

All Humana Contracted Members: Claim and Clinical Issues

 

CLAIM and CLINICAL ISSUES:

 

**For Assistance with claims:  Customer Service:  1-800-448-6262 (Obtain a 12-digit reference number)

All claims issues must first be addressed by Customer Service before they can be escalated to the Provider Concierge Unit (PCU).

 

**To escalate unresolved claims issues to PCU for reconsideration after Customer Service send to:  HumanaProviderServices@Humana.com

Please include the call reference number from Customer Service in your request.

 

**Provider Payment Integrity/PPI (audits, refund and recoupments) inquiries:  providerpaymentintegrity@humana.com

 

**Authorization/Clinical issues: 1-800-523-0023

 

**Claim code edit inquiries/issues:  ceinquiry@humana.com – Please include any reference number or Issue ID provided on previous inquiries

 

**Demographic changes, provider directory inquiries, verification of credentialing, fee schedule inquiries and contract status: CONMProviderServices@humana.com

 

**If you require further guidance on any of the above processes, please contact your local Humana office representative for additional education**

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Members