All Western Sky Contracted Members: Important Update
Humana COVID-19 Provider Message 031220
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All Western Sky D-SNP Members: Telehealth Information from Provider Billing Manual
Telehealth information in Western Sky provider billing manual. See snap shot and link to manual below. This applies to D-SNP plan
All UHC Contracted Members: A COVID-19 Update from United Healthcare’s Chief Medical Officer
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All Humana Contracted Members: COVID-19 Provider Message (see attachment)
Attached is some information about how Humana is working with provider partners for the COVID 19 issues. Additionally, I would encourage you indicate to your IPA members to use the link below as this it is updated daily with vital information.
Humana.com/provider/coronavirus
Take Care,
Julian Maestas
Provider Contracting Executive | Network Operations
All Humana Contracted Members: Claim and Clinical Issues
CLAIM and CLINICAL ISSUES:
**For Assistance with claims: Customer Service: 1-800-448-6262 (Obtain a 12-digit reference number)
All claims issues must first be addressed by Customer Service before they can be escalated to the Provider Concierge Unit (PCU).
**To escalate unresolved claims issues to PCU for reconsideration after Customer Service send to: HumanaProviderServices@Humana.com
Please include the call reference number from Customer Service in your request.
**Provider Payment Integrity/PPI (audits, refund and recoupments) inquiries: providerpaymentintegrity@humana.com
**Authorization/Clinical issues: 1-800-523-0023
**Claim code edit inquiries/issues: ceinquiry@humana.com – Please include any reference number or Issue ID provided on previous inquiries
**Demographic changes, provider directory inquiries, verification of credentialing, fee schedule inquiries and contract status: CONMProviderServices@humana.com
**If you require further guidance on any of the above processes, please contact your local Humana office representative for additional education**




