All Humana Contracted Members: Updated Information- COVID-19 Telehealth & Other Virtual Services (see attachment)
COVID-19 Telehealth and Other Virtual Services
Telehealth FAQ to support physicians working with Humana 4.13.20
Hello Everyone,
Our goal at Humana is to increase access to care for members and help reduce administrative requirements and financial worry of providers so they can focus on caring for their patients during this crisis. We will continue to reassess the need for changes to administrative requirements as the COVID-19 public health crisis evolves and circumstances change. This attached policy outlines Humana’s billing expectations and reimbursement for telehealth and other virtual services during the COVID-19 Public Health Emergency (PHE).
Please note that this special COVID-related telehealth claim reimbursement policy (“COVID-19 Telehealth and Other Virtual Services”) is now also published on our website. It is available (along with all of our other published formal reimbursement policies) here:
https://www.humana.com/provider/medical-resources/claims-payments/claims-payment-policies
Thank you again for what you do for our members your patients.
Stephanie Platero
Provider Engagement Executive | Market Operations, NM| Central West Region
All Humana Contracted Members: Telehealth FAQs to Support Physicians Working with Humana (See attachment)
At Humana our goal is to increase access to care for members and help reduce administrative requirements and financial worry of providers so they can focus on caring for their patients during this crisis. We will continue to reassess the need for changes to administrative requirements as the COVID-19 public health crisis evolves and circumstances change. Our goal is to support you in the care of your patients. To make working with us simpler, we’ve developed information on how to manage our processes related to COVID-19. We want to ensure that Humana-insured patients are able to access the care and information they need. Also, we have resources you can share with all of your patients, regardless of their health plan.
The attached information is available to support providers with Telehealth questions updates as of 4/13/2020. Additional details can be found on our website www.Humana.com, links below:
https://www.humana.com/provider/coronavirus
https://www.humana.com/provider/coronavirus/telemedicine
Thank you again for what you do for our members your patients.
Stephanie Platero
Provider Engagement Executive | Market Operations, NM| Central West Region
